$15B oil and gas services company Weatherford transformed IT support with Remedyforce
This case study examines how Weatherford International, a multi-billion dollar global oil and gas services company with 40k employees and operations in +100 countries, teamed with Cloudaction to consolidate eight regional service desks and reinvent its support model using BMC Remedyforce. The results speak for themselves:
- +33% of tickets now handled by self-service
- +$300k in annual savings
- Faster incident resolution, reduced call volume, and in-depth reporting
Contact Cloudaction at 1-844-2CLOUDA (1-844-225-6832) or via web form at Ask Us NOW!